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Summer 2020 Customer Support Intern

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Delaware North


The OpportunityWhat Great Looks like in the RoleThe Customer Care Team supports our social media inquiries for various units worldwide. Come work in fun environment where you get to resolve customer support needs with opportunity for growth within the company. This is a new department in our always growing portfolioResponsibilities: Monitoring of all Delaware North Affiliated social media accounts including Twitter, Facebook, and InstagramLabeling/ Sorting all items that could relate or potential relate to any Delaware North operationEscalating items that could be resolved in real time including, but not limited to; food quality, employee interaction, wait times, safety concerns, and sanitation issues brought to our attention vis social mediaKeeping in contact with management at Delaware North properties in order to facilitate real time issue response and recovery.Learning Objectives: Learning and excelling at the use of social media management software such as Spreadfast/KhorosWorking in a Fast pace digital environment Using different software clients, email management, and ability to quickly navigate in-house wiki network such as ConfluenceAbility to handle high stress situations that arise due to our guest interactionsRequirements: BS/BA: Social Media Marketing/Hospitality-preferredArea of Study(s): Marketing and Digital MediaSocial networking experience-Twitter, Facebook, and InstagramExcellent consulting, writing, and communication skillsWho We AreAre you an energetic undergraduate or graduate student who s seeking an incredible paid internship program? Delaware North internshipsare paid and can be completed for academic credit. Summer internship dates typically span 10-14 weeks between: May 18th - August 26th, 2020. This is a great opportunity to gain valuable work experience and make an impact in a global company.A leader in hospitality and food service, Delaware North is one of the largest privately-held companies in North America. The company has a strong reputation in its industries hospitality, food service, travel and tourism, retail, gaming and entertainment with more than 100 locations in the United States, Canada, Australia, New Zealand and United Kingdom. The OpportunityThis is an exciting opportunity for a Customer Support Position at the Amherst Contact Center.We provide a fun, fast-paced and friendly environment for its interns, offering students real-world, real-work learning experiences. All Delaware North interns participate in the Delaware North Intern Experience which includes opportunities for career and leadership development, mentoring and coaching, and corporate intern training. Corporate interns work at our global headquarters in Buffalo, N.Y., an iconic, 12-story glass-walled building in the vibrant hub of the new and historic heart of downtown Buffalo. The headquarters integrates the latest advances in environmental energy conservation and office design and features cutting-edge technology. You will discover how a global hospitality company operates and will work alongside exceptional team members that exemplify Delaware North values: Lean Forward, Come Together, Stand Up, Do Right, Think Guest. Associated topics: associate, call center associate, call center specialist, clerk, customer care associate, customer care specialist, customer service representative, customer service specialist, platform support, system support
Associated topics: answer, call center, call center representative, clerk, coordinator, customer care associate, customer care representative, customer service representative, intern, service agent
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