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Technical Support Specialist - Entry Level - Buffalo, NY

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Strategic Financial Solutions


Are you looking to shift your Information Technology career into high gear at a rapidly growing, dynamic, financial services firm?Are you an expert at troubleshooting and identifying the best possible solutions? Do you embrace a customer first attitude?We re looking for an individual to join our Technical Support Team, responsible for handling the day to day support requests servicing 800+ associates across multiple office locations.Troubleshoot and resolve technical service requests in a timely and comprehensive mannerSupport employee onboarding and offboarding, including PC setup and account managementMaintain documented SOPs and knowledge base articles to ensure processes and procedures are completed accuratelySupport A/V and video conference needsResponsible for providing strong customer service and communication as the first point of contact for all support incidentsProvide end user training when necessaryProvide support and hands on the ground support for IT related deployments and projectsResponsible for asset management and inventory managementInnovative and self-motivated with the desire to take initiativeIT Service Desk supportExceptional customer service abilitiesExcellent written and oral communication skillsStrong analytical and problem-solving skillsExperience in relevant technologies;Deploying and configuring desktop operating systems (Microsoft Windows, Mac OS)Active Directory User and Group ManagementCloud based call center / telephony systems (8x8 preferred)Office 365 (User, Mailbox and policy management)Understanding of network configurations and basic troubleshootingDesire to evaluate and become proficient in new (or new to you) technologies, processes, skillsRegular shift: 8-5pm or 9-6pm, ability to work 10:00-6:00pm Saturday-Sunday on a rotating schedule. This position requires a minimum 2 days in officeThe Fun Stuff:Become a Strategic Owner as part of Strategic s Employee Stock Ownership Program (ESOP)Daily, weekly and monthly team and individual contestsHappy HoursDaily employee acknowledgement programs such as Cupcake Tuesdays and Wellness WednesdaysParticipation in Strategic Dreams program which makes several employee s dreams come true each quarterHeavy emphasis on training and development through introductory and ongoing sales training as well as industry/professional training programsA Little About Strategic:Strategic Financial Solutions is a leading consumer finance company that specializes in helping people that have too much credit card debt. We were recently named the 21st Best Company to Work for inNew York by Best Companies to Work For and have been certified as a Great Place to Work 4 times. Additional honors include being named, two times, as one of the 50 fastest growing companies in New York City and to the prestigious Inc. 500 list as one of the 500 fastest growing companies in the United States.Strategic is committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as a company. Please mark as a safe sender to ensure recruiter emails don't go to spam
Associated topics: deskside, network, patient, support, systems administrator, technical, technical support, technician i, technician iii, technician iv
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