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Servicing Specialist-Entry Level (Buffalo)

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Ark Mortgage


Servicing Specialist

Ark Mortgage, a leading home loan lender in New York and New Jersey is looking for a Servicing Specialist. This role supports the Servicing Department by interacting with customers and providing an excellent experience while adhering to required regulations and timelines.

Principle Duties and Responsibilities

  • Onboard loans from the Loan Origination Software (LOS) to the Servicing Software
  • Review new loans to ensure correct data is boarded
  • Process payments, reversals, and payoffs internally and from lockbox provider and solve and rejects. All transactions need balanced at the end of the day and deposits completed
  • Answer inbound calls and emails from members regarding various loan servicing issues.
  • Complete verification of first mortgage and payoff requests within the regulatory timeframes and with the appropriate authorization from the client Ensure lien release preparation is completed timely after loan payoff
  • Oversee daily/monthly reporting to Fannie Mae and Freddie Mac, including resolving exceptions, completing and balancing remittance, and balancing monthly transactions
  • Collaborate with Accounting to ensure accounts and funded timely
  • Interact with customers via phone and email to answer questions and provide an excellent customer experience
  • Calculate and complete recasts with customers
  • Make outbound call attempts to remind borrowers about payments, collect payments, and provide any loss mitigation assistance, if needed
  • Ensure all member questions and complaints are responded to in a timely manner including logging complaints and escalating the complaints to management, as needed or required.
  • Additional duties as assigned


  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Strong mathematical, analytical, and problem-Solving Skills.
  • Excellent interpersonal and communication skills and the ability to deliver a high level of responsiveness to both internal and external customers
  • Ability to pay attention to detail while handling a high volume of work with multiple interruptions.
  • Customer focused team player with expert verbal, written and interpersonal communication skills.
  • Proficiency in Microsoft Office applications (Excel, Word and Outlook)
  • 1+ years of mortgage experience or accounting/bookkeeping preferred

Compensation and Benefits

  • Medical, Dental and Vision Plan
  • Paid Time Off
  • 401(k) Plan
  • Profit Sharing Plan
  • Employee Discount Program
  • Career Growth and Development

Company Information

Ark Mortgage is an independent, innovative full-service mortgage lender with expertise in every area of residential purchase and refinance mortgage lending. We have built a reputation as an outstanding mortgage banking firm, serving the lending needs of homebuyers, homeowners and real-estate investors throughout New York & New Jersey. Ark Mortgage, Inc. is a highly motivating employer that develops its employees to become long-term members of its team.

Ark Mortgage Inc. supports and is committed to equal employment opportunity for all personnel. Ark Mortgage Inc. does not discriminate against applicants or employees because of actual or perceived race, color, religion, creed, national origin, ancestry, citizenship status, alienage, sex/gender, pregnancy, childbirth or related medical condition, sexual orientation, marital status, partnership status, predisposing genetic characteristics, genetic information, protected activity (i.e., opposition to prohibited discrimination or harassment, and participation in proceedings covered by the anti-discrimination statutes), age, uniformed service, veterans status, unemployment status, domestic violence victim status, disability or any other category protected by applicable law.

All employment decisions are made on a non-discriminatory basis and in compliance with applicable federal, state and local laws prohibiting discrimination in employment. Ark Mortgage Inc. also provides reasonable accommodations, including to qualified individuals with known disabilities, who are pregnant or who suffer from a medical condition due to pregnancy or childbirth, upon request or when made aware of such a need, subject to applicable law.


Associated topics: call center, call center representative, client, customer care specialist, customer service associate, internship, phone, rep, service agent, service representative
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