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Entry Level Fraud Investigations (Customer Service)

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At HiOperator, our employees are our most important asset! Excellent customer service is embraced by everyone - from our engineers to our CEO. We are building a team of tech-savvy individuals who are passionate about customer service and willing to work hard to solve problems.Who are we?HiOperator is a next-gen customer service platform, combining integrations, AI, and awesome people. We don't actually call our team Customer Success Representatives-- we are Customer Happiness Engineers. Why? Because we strategically engineer excellent customer service which creates customer happiness.We are located in downtown Buffalo and looking for motivated people to be part of a small, rapidly growing team. You'll get to use cutting-edge software, learn how a bunch of different companies do customer service and have some fun while doing so! We don't care about which degree you have--or if you even have a degree. To us, the ability to hustle and persevere outweighs any degree that you may have (even if it's from an Ivy league).What we offer!Competitive pay!Monthly commuter benefit to help pay for parking or transit!Medical, Dental, and Vision benefitsNo NY State income taxes!! After 6 months, we offer the ability to take part in the Startup-NY program to be exempt from NYS income tax.Generous time off!Multiple schedule optionsOpportunity for growth at a rapidly growing startupWhat you'll do:Support HiOperator's clients in the banking & finance sector by doing in-depth investigative work and utilizing your problem-solving skills!This role has NO phone support required and is NOT directly interacting with customersWork closely with Account Managers/Team Leads and Executive MembersYou will be handling fraud disputes and investigations and helping determine the root cause of customers problemsSchedule:Wednesday - Saturday, 8am to 7pm About you:Dependable - Will show up ready to roll every day with a positive attitude and creative mindset.Tech Savvy - You should be the sort of person who can do some initial troubleshooting on your own, be comfortable reinstalling Slack and 1Password for example. You should be able to type 50+ wpm.Self Starter - We're a small startup and things can be ambiguous and chaotic at times. You'll take the initiative to be strategic and understand the importance of interaction while having an awesome attitude and the ability to hustleAccountability - you take responsibility for your actionsCollaborative - We work together, learn together, and grow together Quick Learner - You will be covering customer service for various different clients, which requires an ability to learn things quickly and adapt to changing policies and proceduresWillingness to be flexible - You cover for someone, they cover for you, in all thingsMore about you:Comfort using Google Suite of ProductsExperience using customer service software is a plus: i.e. ZenDesk, FreshDesk, Shopify, MagentoExceptional attention to detail, accuracy, and a sense of urgencyExcellent written and verbal skills6+ Months in Customer Support RoleWeekend and Evening availability is a mustPhone experience a plusVisit us to learn more: www.hioperator.comThis is not a remote position - Buffalo, NY only please :) Job offers are contingent on a satisfactory background check as permitted by New York State law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.HiOperator is an Equal Opportunity Employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by New York State law.
Associated topics: agent, associate, call center representative, customer care representative, customer service associate, internship, rep, service specialist, technical support, telephone service representative
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