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Tectran Mfg.


We are looking for an IT Intern to support and maintain a fleet of office PCs, printers, and VOIP systems.While providing IT support is the primary responsibility, this position will also assist in a wide range of projects to facilitate the growth and development of our new e-commerce website. The IT & Digital Marketing Intern will work closely with our IT manager, Product Managers, Digital Marketers, Graphic Designers and other team members to help us achieve our strategic goals for 2020. We hope that the intern will further their practical work experience and skills, while bringing a fresh perspective and new ideas to our organization.The ideal candidate will join us as an intern for the Spring and transition into a full time IT Support Specialist role. Minimum of 25/hours/week to 40 hour/week max.ESSENTIAL DUTIES AND RESPONSIBILITIES:IT Help Desk+ Build relationships with internal and external stakeholders to resolve requests and build knowledge to assist in future incident triage and resolution.+ Provide technical support and subject matter expertise to users.+ Install and configure computer hardware, software, systems, networks and printers.+ Repair and replace equipment as necessary.Corporate Website+ Build landing pages.+ Analyzing web traffic and usage patterns.+ Centralize product descriptions, and Aggregate product attributes from multiple sources into a Master excel spreadsheet.+ Ensure proper formatting and data fidelity.+ Communicating gaps in data to management.EDUCATION/EXPERIENCE:An ideal candidate has strong understanding of Windows and Microsoft Office Suite. Strong problem solving, data analysis, project management, and critical thinking skills highly desired. Other qualifications include:+ Working towards a degree in information systems, computer science, communications or related field.+ Experience in customer interaction and support.+ Experience in training and guiding users.+ Ability to work well and thrive in a collaborative and fast paced environment.+ Knowledge of internet technology and protocols including DNS, HTTP, SMTP and related technologies.+ Knowledge of information security principles, including risk assessment and management, threat and vulnerability management, incident response, and identity and access management.+ Knowledge of network infrastructure and associated network protocols and concepts.
Associated topics: equipment, ip, maintain, maintenance, network, satellite, server, system engineer, system technician, technician
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